Last updated: 25 May 2026

These Terms and Conditions (“Terms”) set out the rules for using and purchasing products from www.luxelle.ge (“Website”).

By accessing, browsing or using this Website, creating an account or placing an order, you agree to comply with these Terms. If you do not agree with these Terms, please do not use the Website.

1. Information About Us

This Website is operated by:

LuxMed LLC
Founder and operator of the LuxElle brand
Company Identification Number: 400130050
Legal Address: N9 Bidzina Kvernadze II Turn, Tbilisi, Georgia
Operational Address: N9 Bidzina Kvernadze II Turn, Tbilisi, Georgia
Website: www.luxelle.ge
Email: info@luxelle.ge

In these Terms, “LuxElle”, “we”, “us” and “our” refer to LuxMed LLC, the company that founded and operates the LuxElle brand and Website.

2. Use of the Website

You may use this Website for lawful personal purposes, including browsing products, creating an account, placing orders and contacting us.

You agree not to use the Website:

  • for any unlawful, fraudulent or misleading purpose;
  • to upload or transmit viruses, malware or harmful code;
  • to interfere with the normal operation or security of the Website;
  • to attempt to gain unauthorised access to the Website, server, database or user accounts;
  • to copy, reproduce or commercially exploit Website content without our written permission;
  • to post or transmit offensive, defamatory, abusive or misleading content.

We may restrict, suspend or terminate access to the Website if we reasonably believe that a user has breached these Terms or misused the Website.

3. Account Registration

Some Website features may require you to create an account.

When creating an account, you agree to provide accurate, current and complete information. You are responsible for keeping your login details confidential and for all activity carried out through your account.

If you suspect that your account has been accessed without authorisation, please contact us immediately at info@luxelle.ge.

We reserve the right to suspend or close an account if we reasonably believe that it has been used unlawfully, fraudulently or in breach of these Terms.

4. Product Information

LuxElle sells skincare, hair care, beauty and cosmetic products through the Website.

We aim to ensure that all product descriptions, images, prices and availability information are accurate and up to date. However, minor differences may occur, including differences in packaging, colour display or product appearance due to screen settings, manufacturer updates or natural product variations.

Product information on the Website is provided for general informational purposes only. It is not intended to replace professional medical, dermatological or other specialist advice.

Before using any product, please read the label, ingredients list, usage instructions and warnings provided with the product.

5. Cosmetic and Skincare Disclaimer

Products available on the Website are cosmetic and beauty care products unless clearly stated otherwise.

Results may vary from person to person depending on skin type, skin condition, usage, lifestyle and other individual factors.

The information provided on the Website should not be interpreted as medical advice, diagnosis or treatment. If you have a skin condition, allergy, sensitivity, pregnancy-related concern, medical condition or are using prescribed medication, we recommend consulting a qualified professional before using new skincare or cosmetic products.

LuxElle is not responsible for misuse of products or for failure to follow product instructions, warnings or recommendations.

6. Trader’s Obligations

We are responsible for providing products that comply with the terms agreed with the customer.

A product is considered compliant with the agreed terms if it matches the description provided on the Website and has the qualities presented to the customer before purchase.

Where no specific description is provided, the product must be suitable for the purpose for which similar products are normally used, or for any specific purpose that the customer informed us of before purchase and which we accepted.

7. Legal Warranty for Faulty Products

If a product is faulty, defective or does not comply with the agreed terms, the customer may have the right to request:

  • repair of the defect;
  • replacement of the product;
  • reduction of the price;
  • withdrawal from the contract, where permitted by law.

Repair or replacement are the customer’s primary remedies, except where repair or replacement is impossible, disproportionate or would require unreasonable cost considering the nature of the product.

Where applicable, replacement should be carried out within a reasonable period and no later than 10 calendar days from the discovery of the defect. Standard repair should be carried out within a reasonable period and no later than 30 calendar days from the discovery of the defect.

Repair or replacement of a faulty product shall be free of charge for the customer, including necessary postage, labour and material costs.

The customer may request a price reduction or withdraw from the contract if:

  • repair or replacement is impossible;
  • we fail to repair or replace the product within a reasonable period;
  • repair or replacement would cause significant inconvenience to the customer;
  • the customer has lost interest in performance of the contract due to delay or defect.

The customer may not withdraw from the contract if the defect is minor.

The customer may exercise these rights if the defect is discovered within 2 years from receiving the product.

If the defect is discovered within 6 months from receiving the product, it is presumed that the defect existed at the time of delivery, unless this is incompatible with the nature of the product or the nature of the defect. In such case, the burden of proof lies with the trader.

If the defect is discovered after 6 months, the customer must prove that the defect existed at the time of delivery.

8. Orders

To place an order, you must select the product, add it to your cart and complete the checkout process.

Before submitting your order, please check that all information is correct, including:

  • selected products;
  • quantity;
  • delivery address;
  • contact details;
  • payment information.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order.

We reserve the right to refuse, cancel or limit an order where:

  • the product is unavailable;
  • payment is not completed or authorised;
  • the information provided is incorrect or incomplete;
  • we identify a pricing or product description error;
  • we suspect fraudulent, unauthorised or abusive activity;
  • the order appears to be placed for unauthorised resale or commercial misuse.

If we cannot deliver the product, the order may be cancelled and the customer will receive a refund of the amount paid.

The order is considered completed once the product has been delivered to the customer.

9. Order Processing and Delivery

After payment is received, we will process the customer’s order within no more than 2 business days, unless otherwise stated on the Website or agreed with the customer.

Delivery should not exceed 3 days after order processing, unless a different delivery timeframe is specified at checkout or on the relevant delivery page.

The customer is responsible for providing accurate delivery information.

Upon receiving the order, the customer should inspect the product and confirm that it has no visible defect or damage.

Upon request, we will provide the customer with order-related documents, including invoice or payment confirmation, where applicable.

10. Delivery Fees

Delivery terms and fees may vary depending on the delivery location.

  • Delivery in Tbilisi may be provided free of charge, unless otherwise stated on the Website.
  • Delivery to regions may be subject to additional courier or postal service fees, calculated according to the relevant regional tariff.

Delivery options, estimated delivery times and applicable delivery costs will be displayed at checkout or provided on the relevant delivery/shipping page of the Website.

LuxElle is not responsible for delays or failed delivery caused by incorrect or incomplete address details provided by the customer.

Risk in the products passes to the customer once the products are delivered to the delivery address provided in the order.

11. Prices and Payment

All prices displayed on the Website are shown in the currency indicated at checkout.

We reserve the right to change prices at any time. Price changes will not affect orders that have already been confirmed, unless there has been an obvious pricing error.

Payment must be completed through the payment methods available on the Website.

Online payments are processed through secure third-party payment providers or authorised banking systems. LuxElle does not store full payment card details, CVV codes or sensitive payment authentication data.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

12. Returns, Withdrawal and Refunds

Returns, withdrawal from distance contracts and refunds are regulated by our separate Return and Refund Policy.

The Return and Refund Policy forms part of these Terms and applies to products purchased through the Website.

Due to the nature of cosmetic, skincare and personal care products, certain items may not be eligible for return if they have been opened, used, unsealed or are not in their original condition, except where the product is faulty, incorrect or damaged.

13. Promotions, Discount Codes and Gift Offers

From time to time, LuxElle may offer promotions, discounts, gift offers or special campaigns.

Promotions may be subject to specific terms, including:

  • validity period;
  • minimum order value;
  • eligible products;
  • one-time use restrictions;
  • exclusion of certain brands or categories;
  • stock availability.

We reserve the right to modify, suspend or cancel promotions where necessary, including in cases of technical errors, misuse or suspected fraud.

Discount codes cannot be exchanged for cash and may not be combined with other offers unless expressly stated.

14. User Content and Reviews

If you submit product reviews, comments, photos or other content to the Website, you confirm that:

  • the content is accurate and based on your genuine experience;
  • you have the right to submit the content;
  • the content does not violate third-party rights;
  • the content is not offensive, defamatory, misleading, unlawful or inappropriate.

By submitting content, you grant LuxElle permission to use, display, reproduce and publish that content on the Website and related marketing channels, unless otherwise restricted by law.

We reserve the right to moderate, edit, refuse or remove user content that we consider inappropriate, misleading, unlawful or inconsistent with these Terms.

15. Intellectual Property

All content on the Website, including text, images, product descriptions, graphics, design elements, logos, icons, videos and other materials, is owned by or licensed to LuxElle unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, sell or commercially exploit any Website content without our prior written permission.

The LuxElle name, logo and brand identity may not be used without our written consent.

16. Third-Party Links

The Website may include links to third-party websites, services, payment providers, social media platforms or external resources.

These links are provided for convenience only. LuxElle is not responsible for the content, accuracy, privacy practices, security or availability of third-party websites or services.

Accessing third-party websites is at your own risk.

17. Privacy and Personal Data

We process personal data in accordance with our Privacy Policy.

Our Privacy Policy explains what personal data we collect, how we use it, how long we keep it, who we may share it with and what rights you may have regarding your personal data.

By using the Website, creating an account or placing an order, you acknowledge that your personal data will be processed in accordance with our Privacy Policy.

18. Cookies

The Website uses cookies and similar technologies to provide essential functionality, improve performance, analyse traffic and support marketing activities.

For more information about how cookies are used and how you can manage your preferences, please review our Cookie Policy.

19. Website Availability and Security

We make reasonable efforts to keep the Website available, secure and functioning properly. However, we do not guarantee that the Website will always be uninterrupted, error-free or free from technical issues.

We may temporarily suspend or restrict access to the Website for maintenance, updates, security reasons or operational needs.

You must not misuse the Website by introducing viruses, attempting unauthorised access, attacking the Website or interfering with its operation.

20. Limitation of Liability

To the maximum extent permitted by applicable law, LuxElle is not responsible for:

  • losses caused by improper use of products;
  • allergic reactions or sensitivities where product information and ingredients were available to the customer;
  • delays caused by courier services or circumstances outside our control;
  • technical interruptions of the Website;
  • loss caused by incorrect information provided by the customer;
  • indirect, incidental or consequential loss.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted by applicable law.

21. Force Majeure

Neither party shall be liable for full or partial failure to perform its obligations where such failure is caused by circumstances beyond its reasonable control.

Such circumstances may include, but are not limited to:

  • natural or technological disasters;
  • fire;
  • war or military action;
  • government decisions or restrictions;
  • civil unrest;
  • pandemic-related restrictions;
  • courier or logistics disruption;
  • system, internet or hosting failures;
  • other events beyond the reasonable control of the affected party.

If such circumstances affect the performance period of obligations under these Terms, the relevant period shall be extended for the duration of the force majeure event.

The party affected by force majeure must notify the other party about the occurrence, expected duration and termination of such circumstances within a reasonable time.

Failure to notify, or delayed notification, may prevent the affected party from relying on force majeure as a basis for exemption from liability.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes in our Website, products, services, legal requirements or business operations.

The updated version will be published on this page with a revised “Last updated” date.

By continuing to use the Website after changes are published, you agree to the updated Terms.

23. Governing Law and Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of Georgia.

Any dispute arising out of or in connection with these Terms, the Website or purchases made through the Website shall be subject to the jurisdiction of the courts of Georgia, unless otherwise required by applicable consumer protection law.

24. Contact Us

If you have any questions about these Terms, your order or the Website, please contact us:

LuxMed LLC
Founder and operator of the LuxElle brand
Company Identification Number: 400130050
Legal Address: N9 Bidzina Kvernadze II Turn, Tbilisi, Georgia
Website: www.luxelle.ge
Email: info@luxelle.ge