FREQUENTLY ASKED QUESTIONS
For any questions related to your order, please contact us through the contact form. Please include your name, email address, and order number so we can check your request quickly and provide an accurate response.
You can check the status of your order from your personal account. Once your order has been dispatched, you will also receive an email with delivery-related information.
If you receive a damaged, faulty, or incorrect product, please contact us as soon as possible. Include your order number, product name, a short description of the issue, and photos if available. This will help us review the case quickly and offer the right solution.
Help Centre / FAQsOnce an order has been placed, changes may not always be possible, as orders are processed quickly. If cancellation is still available, you may be able to cancel the order from your account. If the order has already been processed, please contact us and our team will explain the available options.
Yes. Luxelle uses your personal information only to provide services, process orders, communicate with you, and meet legal requirements. Payment and personal data are handled through secure systems, and appropriate security measures are used to protect your information.