My Account

How do I create an account?

You can create a LuxElle account by visiting the My Account page and completing the registration form with your name, email address and password.

Once your account is created, you can manage your personal details, view your orders and save your delivery information for future purchases.

How do I register to receive special offers?
You can choose to receive LuxElle updates, special offers and promotional emails when creating your account or subscribing to our newsletter. If you already have an account, you can update your email preferences from your account settings or unsubscribe from marketing emails at any time by using the unsubscribe link in our emails.
How do I change my account details?
You can update your account details by logging in to your LuxElle account. From your account dashboard, you may be able to edit your personal information, password, billing address and delivery address.
Are my personal details safe if I create an account?
Yes. Shopping with LuxElle is safe. We use secure website technology and trusted service providers to help protect your personal information and payment-related data. For more information about how we collect, use and protect your personal data, please visit our Privacy Policy page.
I have forgotten my password. What should I do?

If you have forgotten your password, go to the login page and select the “Forgot your password?” option.

Enter the email address connected to your LuxElle account, and we will send you instructions to reset your password.

How do I unsubscribe?
You can unsubscribe from LuxElle marketing emails at any time by clicking the unsubscribe link at the bottom of our emails. If you have an account, you may also update your email preferences from your account settings where this option is available.

Order Queries

The item I ordered is out of stock. Why is it on the website?

Product availability may change quickly, especially when several customers are viewing or purchasing the same item at the same time.

If an item you ordered becomes unavailable after your order is placed, we will contact you as soon as possible and offer a suitable solution, such as waiting for restock, replacing the item where possible, or refunding the unavailable product.

How do I place an order?
To place an order, browse our products and select the item you would like to purchase. Click “Add to Cart”, then go to your cart and proceed to checkout. At checkout, enter your contact details, delivery address and payment information. Before confirming your order, please review all details carefully. Once your order is placed, you will receive a confirmation email.
Can I make changes to my cart?
Yes. You can change your cart before completing checkout. Go to your cart to update product quantities, remove items or continue shopping. Once you are ready, proceed to checkout to complete your order.
Can I place an order over the phone?
Orders should be placed directly through our website to ensure secure payment processing and accurate order details. If you need help placing an order, please contact us at info@luxelle.ge and our team will guide you through the process.
Can I place an order to a different address?
Yes. You can choose your preferred delivery address during checkout. If you have saved addresses in your account, you may select one of them or add a new delivery address before completing your order.
How will I know when my order has been shipped?
We will send you an email once your order has been processed and shipped. Where tracking is available, the email may include tracking details or instructions on how to follow your delivery status.
What is the status of my order?
You can check your order status by logging in to your LuxElle account and visiting your orders section. We may also send email updates about important order changes, including confirmation, processing and shipping information.
Where is my order?
If tracking is available for your order, you can follow the delivery status using the tracking information provided by email or in your account. If your order has not arrived within the estimated delivery timeframe, please contact us at info@luxelle.ge and include your order number so we can check it for you.
How do I cancel my order?
Once an order has been placed, we may not be able to change the products, delivery address or other order details. If you need to make a change, please contact us immediately at info@luxelle.ge with your order number. If the order has not yet been processed or shipped, we will do our best to help.
How do I make changes to my order?
Once an order has been placed, we may not be able to change the products, delivery address or other order details. If you need to make a change, please contact us immediately at info@luxelle.ge with your order number. If the order has not yet been processed or shipped, we will do our best to help.
I have received a faulty item. What should I do?

We are sorry if you received a faulty item.

Please contact us at info@luxelle.ge as soon as possible and include the following information:

1. Order number
2. Product name
3. Description of the issue
4. Clear photos showing the fault, if applicable

Once we review the information, we will contact you with the next steps.

I have received the wrong item. What should I do?

If you received the wrong item, please contact us at info@luxelle.ge and include your order number.

To help us resolve the issue faster, please also include:

1. A photo of the item you received
2. The name of the product you ordered
3. The email address used for the order

Once we review your request, we will contact you with the next steps.

There is an item missing from my order. What should I do?
If an item is missing from your order, please first check your order confirmation and shipping email. In some cases, items may be shipped separately. If the missing item is not listed as a separate shipment, please contact us at info@luxelle.ge and include your order number and the name of the missing product. We will check your order and contact you with the next steps.
Where is my invoice?

We may not include a printed invoice inside the package.

If you need a copy of your invoice, please contact us at info@luxelle.ge and include your order number. We will send the invoice to the email address used for the order.